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Account ID:
Password:
Validation Code:
	var Flag1 = 0;function ResetValidateImg_Validater1(){Flag1++;document.getElementById('Validater1').src ='/vcode.gif.ashx?pid=Validater1&s='+Math.random() +'';return false;}

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Change Password	Forget Password	Change Email	Change Security Info

Account ID:
Password:
Validation Code:
	var Flag1 = 0;function ResetValidateImg_Validater1(){Flag1++;document.getElementById('Validater1').src ='/vcode.gif.ashx?pid=Validater1&s='+Math.random() +'';return false;}

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Main Page

Help Desk

CO Help Desk

Game Rules

Purchase Related

Account Security

Account Self-service

Retrieve Account

Lost Items

Server Related

GMs Complaints

mychg(1)

Self-service

Account & Security

Change Password	Forget Password	Change Email	Change Security Info
Change Password	Forget Password	Change Email	Change Security Info

Restore Deleted Character	Forget WH Password	Complete Registration	Bind Account
Restore Deleted Character	Forget WH Password	Complete Registration	Bind Account

GM Assistance

Account Issues	Hacking Cases	Purchase Issues	Banned Account Report
Account Issues	Hacking Cases	Purchase Issues	Banned Account Report

Server Report Problem	Check Case Status
Report Server Problem	Check Case Status

Top 5 FAQs

1. I want to retrieve my security information, but I forgot my registered email. What can I do?

A: Please email the following information you have to: acct@mx.mail.conqueronline.com:

Account Login ID:
Server Name:
Character Name:
Current and Previous Passwords as Many as Possible(especially the first password):
Your Registered Email Address:
Security Question:
Security Answer:
Identification ID/Telephone Number:
What is the payment method you used to buy the TQ Points Cards which are credited to this account and what is the purchase email? And if you chose scratch card as payment, please offer us the codes number for further check.
The other accounts belong to you:
Last login date:
Problem Description:

A GM will look into your case and reply to you within 3 business days.

2. My account is banned, but I don't know why. How can I find out the reason?

A: You can contact the Help Desk at: here to find out why your account was banned.
You can also report your problem, along with the game you play on, account name, character name, and server at: here
Generally speaking, the following actions will cause the banning of an account:
1). Hacking other players' accounts.
2). Account trading/buying/selling or attempting to trade/buy/sell accounts.
3). Scamming other players.
4). TQ Point Card Purchase Fraud.

3. Why hasn't my VIP level upgraded?

A: The VIP level will be upgraded automatically in 24 hours, after you've credited the TQ Point Card that met the required amount. Simply wait until that time on the next day, and you will have upgraded to the next level.

4. Can I change my character name or move my character to another server?

A: Character names cannot be changed once they are chosen, unless there is a server merge and you have the same character name as a character on the other server. In this case, you will get a chance to change the name.
Characters can also not be moved between servers, unless there is a split on the server. In that case, you may be able to choose which server you would like to be placed on.

5. I keep disconnecting from the game. How can I resolve this problem?

A: The following may make you feel Laggy:

Poor connection between your ISP and game Server
Use macro program
It has something to do with Player's PC configuration, the better Graphic card you use, the fewer lags you have
Too many players are in the same map.

When you feel laggy, please try the following:

Scan the virus
Delete the log folder in conquer 2.0
Click on set up button to turn off shadow
Do not run other programs
Clean up the temporary files and empty recycled bin
More free disk space

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